CUSTOMER SERVICE Payment Forms |Shipping |Gift Purchases | Returns |Advertising | Privacy |Shopping Cart Instructions Sylvia's La Canasta is committed to quality products and services. Please let us know how we can improve your experience by sending your comments to Sylvia.
SHIPPING AND HANDLING Our shipping rate is $3 per lb. We ship via FedEx anywhere in the continental US. For shipping charges outside of the US, please email or call Sylvia at 602-246-2769. If you require a tracking number, please email Sylvia. FedEx can be reached at 1-800-463-3339. All orders are shipped coast to coast every Tuesday. Orders received throughout the week and by 12 p.m. (MST) Monday will be included in that Tuesday's shipment. All shipments will arrive on Thursday. If your order is not received by Thursday, notify us immediately. PLEASE NOTE: If you are not going to be home to receive your package on Thursday, please leave instructions as to where to leave the package to prevent product spoiling. When placing your order, please verify that your shipping address is complete and correct. We are not responsible for shipments that cannot be delivered because of an incorrect address. Sylvia's also is not responsible for shipments if no instructions are left for package delivery in the event that you are not home when the carrier arrives. When purchasing a gift, customers have the option of entering separate shipping and billing addresses. The billing address should be the first address entered. The shipping address is entered with your credit card information on the secure server. Customers who wish to ship to more than one address must make separate purchases. If the billing and shipping address are the same, only the billing address must be entered. If you have problems ordering, please contact Sylvia's at 602-246-2769 or via email at sylvia@sylviasfiesta.com.
If you are not completely satisfied with your food product, please call our Customer Service for instructions: Customer Service: 602-246-2769 Return non-perishable products using the Return Label. Consumer pays return shipment. Send to: Sylvia's Casita Mexico Imports We must collect sales tax on all items delivered in the states listed below: AZ...8.1% Sylvia's will exchange links and banner buttons with other sites within the industry. Please email Sylvia with the site details including the website address, the type of business and a contact name. If your browser supports SSL protocol, then your credit card number will be securely processed when ordering our products. We respect the private nature of the information that you may provide while purchasing our products. All information is kept confidential.
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